Help & support

You see reviews only from people in your phone’s contacts who also use trowd. No strangers, no paid-for rankings. Score a place or product from 0 to 10, add a few words and photos if you like, and choose who sees it.

• Check your spam or junk folder, and that the email address or phone number is typed correctly.
• Codes last 10 minutes. Ask for a new one if yours has run out.
• You can ask for up to 5 codes an hour. If you’ve hit the limit, wait a little and try again.

• They need to be in your phone’s contacts, and trowd. needs permission to check your contacts.
• The phone number or email you have saved for them has to match one on their trowd. account.
• They choose who sees each review, so some may be shared only with certain groups, or kept private.
• You can also count people you’re connected to on Facebook, if you both switch it on: Account → Your trowd. people.

No. Your contacts are scrambled on your phone before anything is checked. We only keep the matches with people who already use trowd., and nothing about anyone else. See our privacy policy.

You choose for each review: everyone who knows you, only the groups you pick, or only you and the business (private feedback). The business you review always sees the review, so it can learn from it and reply. If you save just a score and finish later, it stays private until you finish.

To change it, open the place or product and tap “Update your review”. To delete it, go to Account → My reviews.

We blank out swear words so reviews stay suitable for everyone. The rest of your review is kept as you wrote it.

No. A business can reply to your review, or ask us to look at it if they believe it breaks our rules (for example, it isn’t a genuine experience). If they do, we’ll ask you about it in the app, and the review stays visible while we look. Paying us never changes the outcome.

Tap ⋯ on the review and choose “Report this review”, or tap “Report photo” when viewing a photo. Our team checks every report, and the person isn’t told who reported them.

Tap ⋯ on one of their reviews and choose “Block”. You won’t see each other’s reviews, and they’re removed from your groups. They aren’t told. To undo it, go to Account → Blocked people.

Every review you finish earns points, whatever score you give: 10 points for your first review of each place, for up to 20 reviews a month. Points will be swappable for air miles once our partner is in place.

After you review a business that runs a scheme, you’re asked if you’d like to join. Show your code or barcode at the till (Loyalty & rewards) and every visit counts towards your reward. See all your schemes in Account → Loyalty & rewards.

In the app: Account → Download my data, or Account → Delete my account. On the website: Account. Deleting your account removes your reviews, photos, points and rewards, and can’t be undone.

Account → Settings. Your name is optional and is shown to businesses you review and to friends on the website.

Claim your business at for business to read and reply to reviews, run a rewards scheme and more. Our business terms explain the rules.